TonaliQ Privacy & Terms
Effective 2026-09-29
This policy explains what TonaliQ collects, why it is needed, how uploaded Tracks are handled, and the choices available to you. It also contains the terms that apply when you use TonaliQ.
Privacy policy
Information TonaliQ collects
TonaliQ collects the information needed to create and operate your account and Studio:
- Account information: your email address, sign-in provider, display name, and account preferences.
- Studio content: uploaded Tracks and revisions, optional creative goals and setup details, generated audio measurements, feedback, conversations, actions, and comparison choices.
- Billing information: plan, entitlement, purchase, subscription, and activation-code status. Payment details are handled by the payment provider. TonaliQ does not receive your full card number.
- Product and security events: actions such as opening Studio, starting or completing an upload, viewing feedback, and encountering an analysis failure. A short-lived visit identifier and referral source may be stored to understand the product funnel. Infrastructure providers may also process IP address, browser, device, and request-log information needed to deliver and secure the service.
How information is used
TonaliQ uses this information to authenticate you, provide and personalize Studio feedback, preserve your Sessions, enforce plan limits, process purchases, restore access, secure and troubleshoot the service, delete data when requested, and understand whether the product is working. TonaliQ does not sell personal information or use it for third-party targeted advertising.
How Tracks are processed
Tracks are stored in private cloud storage and processed to create measurements and requested feedback. TonaliQ sends the Track and relevant Session context to specialized audio-processing providers acting on TonaliQ’s behalf. Those providers receive only the information needed to perform the requested service. TonaliQ also uses service providers for hosting, authentication, storage, payments, email delivery, security, and operational logging.
Track notes
Notes you write in the Studio dock belong to the Track. TonaliQ stores them privately with the Track and keeps your last 10 saved versions so you can restore an earlier one. Notes are deleted with the Track, are not part of shared links, and are not used to train AI. TonaliQ reads your notes only for a message where you choose to share them (the Use my notes option); in that case the notes are sent to the same assistant provider as the rest of that message.
Your music stays yours
Your Tracks remain private to your account. TonaliQ and its service providers process them only as needed to provide, secure, and troubleshoot the service. TonaliQ will never use your music to train AI, sell it, or allow anyone else to use it for their own purposes.
Retention and deletion
Account Sessions remain available while you keep them. You can delete a Session from Studio; TonaliQ then removes access immediately and queues its audio and related Session content for deletion from active systems. Final cleanup may take additional time when a temporary upload link or provider copy has not yet expired.
If a plan ends or is downgraded, Tracks beyond the new plan capacity are locked and scheduled for deletion after 90 days. Restoring enough capacity before the displayed deadline restores those Tracks. Transaction, tax, fraud-prevention, consent, and security records may be retained for the time reasonably required to meet legal, accounting, and service-protection obligations.
Security
TonaliQ uses private storage, access controls, signed upload and playback links, encrypted network connections, and restricted service credentials to protect Studio content. No online service can promise absolute security. Protect access to your email account and notify TonaliQ if you believe your account has been used without permission.
Children
TonaliQ is not directed to children under 13, and TonaliQ does not knowingly collect personal information from children under 13.
Policy changes and privacy requests
Material changes will be identified by a new effective date and, when appropriate, a notice in the product. For questions or privacy requests, contact TonaliQ at contact@tonaliq.app. This policy describes the product’s current practices and is not a substitute for legal advice about rights that may apply where you live.
Service terms
Your upload rights
By uploading a Track, you confirm that you own it or have permission to use it with TonaliQ. You authorize TonaliQ and its service providers to store and process the Track only as needed to provide the service and as otherwise permitted by your explicit choices.
Creative control
TonaliQ provides production coaching, not objective scores, professional engineering services, or release-readiness guarantees. Recommendations may be incomplete or wrong. You remain responsible for listening, keeping backups, making creative decisions, and deciding whether to act on any suggestion.
Plans and billing
Free accounts have one active Track slot and 15 follow-up questions per calendar month. Deleting and replacing a Track does not reset that account-wide question allowance. Producer has three active Track slots and Producer Pro has 25; paid plans include unlimited follow-up questions while active. Slots are a limit on Tracks kept at the same time, not a monthly upload allotment.
Producer costs $12 monthly or $120 yearly. Producer Pro costs $24 monthly or $240 yearly. A paid subscription renews at its selected interval until canceled. You can manage cancellation and payment details through the Account billing link. Cancellation stops future renewal; paid access continues through the paid period shown in your account.
Activation codes are single-use and grant the plan and period attached to the code. A lifetime code has no scheduled end. If you claim a code while paying for a subscription, the code is held and its period starts when paid access ends. A code does not cancel your Stripe subscription or stop renewal; you must cancel renewal in Manage billing. An expired code grant returns your account to the plan available from any other active entitlement or the Free plan.
Track replacement and plan changes
Deleting a Track to free a slot permanently removes its Session, audio, revisions, analysis, conversation, and related work. If your plan ends or you move to a lower-capacity plan, excess Tracks become locked. The newest Tracks remain active by default. You may make a one-time choice of which Tracks remain active within the new plan’s capacity. Locked Tracks are scheduled for permanent deletion after 90 days; upgrading to enough capacity before that date restores them. Your Account shows each locked Track and its deletion date.
Gift codes
A gift-code purchase is a one-time payment, not a renewing subscription. A code is issued after payment succeeds and appears in the purchaser’s Account for them to share. Each code can be redeemed once. The recipient’s 3-, 6-, or 12-month access starts when they redeem it, except that an existing paid subscription holds the code until paid access ends. The code does not cancel that subscription or its renewal.